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Configure matter referral types

How-to

Configure matter referral types

⏱ 2 minutes Administrator Actionstep only Company Customisation Configuration

Steps to tell Workzilla which Actionstep matter relationship types indicate a referral, enabling referrer reporting across your firm.

What you'll have at the end Workzilla knows which matter relationships to treat as referrals and can report on revenue by referrer and referral type.
  1. 1
    Navigate to Administration > Company Customisation and select Actionstep Specific
  2. 2
    Open the Matter Referral Types dropdown
    This lists all matter relationship types pulled from your Actionstep practice management software (PMS). If you are unsure which types your firm uses to indicate referrals, check with whoever manages your Actionstep configuration before proceeding.
  3. 3
    Select all matter relationship types that indicate a referral
    You can select multiple types. For example, a firm might select "Referring Individual" and "Referring Organisation" if both are used to record referrers on matters.
  4. 4
    Click the green tick to save
Workzilla will now use the selected matter relationship types to identify referrers and surface referral data in reporting. Referrer data appears in the Company Dashboard and in the Unrealised Cashflow debtor report.