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Is my firm’s data secure?

Yes. Workzilla only connects after your authorised user grants access. Use of the platform is covered by Workzilla’s EULA and privacy policy, and access is controlled by user permissions. For more information on the EULA and privacy policy, see the “Resources” menu on our website.

How can I get help with Workzilla?

We have a number of support resources on our website and web-app. From the website, you can navigate to “Contact Us” under the “Resources” dropdown option on the navigation bar at the top of the website. Within Workzilla, there is a “Help” button in the top right of any given page where you can submit […]

Can I restore a cancelled subscription?

Yes. If your subscription is scheduled to end, you can restore it before the end date from the subscription page.

How do I cancel my subscription?

You can cancel your subscription from the subscription page in Workzilla. after cancelling, your firm will keep access until the end of the current billing period.

Can I change my seat count after I’ve subscribed?

Yes. Subscription administrators can adjust the number of seats. Adding seats may create a prorated charge, while reducing seats usually applies from the next invoice.

Can I choose monthly or annual billing?

Yes. Workzilla supports billing intervals such as monthly, quarterly, six-monthly and yearly.

How is billing calculated? How do i find out how much Workzilla will cost for my firm?

Workzilla billing includes a base subscription, per-seat pricing and optional integration costs such as Xero. The Workzilla billing page shows the current estimate before you subscribe. To calculate the pricing for your firm, click on “Pricing” at the top of the websites navigation bar to view our pricing calculator.

What happens when the free trial ends?

When the trial ends, dashboard access may pause until a subscription is activated. You can subscribe from the billing page to continue using Workzilla.

Is there a free trial?

Yes. Workzilla supports a free trial. Trial length may depend on your role, invitation type or current offer shown during signup.

Do I need administrator access to my practice management system to connect Workzilla?

Usually, yes. A subscription administrator or authorised user needs to connect the firm’s integration and approve access. If setup is started by someone who does not have administrator access in the practice management system, Workzilla will prompt them to invite their system administrator. For more information on the permissions required to set up Workzilla, watch […]